Merlin in Action:
One AI Assistant. Many Ways to Help.

Merlin automates workflows that slow healthcare down, helping nurses,
case managers, and administrators act on data in real time.

See Merlin in Action

Built for Healthcare’s
Front Line and Back Office

Merlin works across the care continuum, from integrated delivery networks to MSOs, adapting to your workflows and connecting to every EHR.

Care Coordination

Reduce chart review time by 80% by automatically highlighting key patient information.

Scheduling
‍

Optimize hospital throughput in real time to increase bed utilization and reduce ED wait times.

Risk & Quality Analytics

Automate quality reporting & compliance to improve accuracy by 30% while slashing audit prep time in half.

Real-Time Prior Authorization

Automate prior authorizations to slash turnaround times from 14 days to under 24 hours.

Patient
Navigation

Guide patients through care, benefits, and billing to reduce
no-shows by 30%.

Empowering Every Role
To Do More, Effortlessly

Merlin automates what slows teams down, improving accuracy, saving hours, and enhancing every patient outcome

Clinicians (PCPs)

Pre-Visit Assessment & Summary

Review daily schedule or patient list
Review a quick summary of the patient record
Identify a recent hospitalization
Request a discharge summary

Time Spent on Chart Review & Pre-visit Prep

^↓80%

Patients Prepared per Session

^{↑ 30–40%}

Reduced Average Chart Review Time per Patient

^{45 min → to <5 min}

Coordinate Preventive Care for High Risk Patients

Select a specific cohort of high risk patients .
Contact patients and schedule flu shots.
Generate a quick coverage report for quality tracking.

Time Spent on Preventive Care Coordination Tasks

^{↓ 60–70%}

More Patients Reached for Care-Gap Closure

^{↑ 25–30%}

Time Spent on Panel Outreach Planning

^{2 hrs → <15 min}

Nurses

Case Managers

Coordinate Transitions of Care for High-Risk Discharges

‍

Flag high-risk discharges needing post-acute follow-up.
Track referral and care coordination workflows.
Document patient outreach and handoff details.
Monitor readmission risks and escalate complex cases.

Decrease in Discharge Tracking & Care Coordination

^{↓ 50–60%}

Follow-ups Completed per Shift

^{↑ 2x}

Time Saved in Discharge Follow-up Processing

^{90 min → <10 min}

Streamline Scheduling and Prior Authorizations

Verify insurance eligibility and coverage.
Pre-populate and submit prior authorization requests.
Schedule or reschedule appointments based on risk or gaps.
Track pre-auth and referral status across payers.

Time Spent on Eligibility &
Prior Auths

^{↓ 70–80%}

Scheduling and Pre-Auth Turnaround

^{2–3× faster}

Days Spent on Prior Authorization

^{2 wks → <24 hrs}

Administrators

Quality Managers

Automate Quality Data Capture and Close Care Gaps

Aggregate quality metrics across departments and systems.
Identify open care gaps and missing documentation.
Auto-generate and validate measure reports (HEDIS, MIPS, STAR).
Share insights and dashboards for leadership and audit prep.

Time Spent on Audit Prep and Quality Reporting