Pre-Visit Assessment & Summary
- Review daily schedule or patient list
- Review a quick summary of the patient record
- Identify a recent hospitalization
- Request a discharge summary
Merlin in Action:
One AI Assistant. Many Ways to Help.
Merlin automates workflows that slow healthcare down, helping nurses,
case managers, and administrators act on data in real time.
case managers, and administrators act on data in real time.
Built for Healthcare’s
Front Line and Back Office
Merlin works across the care continuum, from integrated delivery networks to MSOs, adapting to your workflows and connecting to every EHR.
Care Coordination
Reduce chart review time by 80% by automatically highlighting key patient information.
Scheduling
Optimize hospital throughput in real time to increase bed utilization and reduce ED wait times.
Risk & Quality Analytics
Automate quality reporting & compliance to improve accuracy by 30% while slashing audit prep time in half.
Real-Time Prior Authorization
Automate prior authorizations to slash turnaround times from 14 days to under 24 hours.
Patient
Navigation
Guide patients through care, benefits, and billing to reduce
no-shows by 30%.
no-shows by 30%.
Empowering Every Role
To Do More, Effortlessly
Merlin automates what slows teams down, improving accuracy, saving hours, and enhancing every patient outcome
Time Spent on Chart Review & Pre-visit Prep
↓80%
Patients Prepared per Session
↑ 30–40%
Reduced Average Chart Review Time per Patient
45 min → to <5 min
Coordinate Preventive Care for High Risk Patients
- Select a specific cohort of high risk patients .
- Contact patients and schedule flu shots.
- Generate a quick coverage report for quality tracking.
Time Spent on Preventive Care Coordination Tasks
↓ 60–70%
More Patients Reached for Care-Gap Closure
↑ 25–30%
Time Spent on Panel Outreach Planning
2 hrs → <15 min
Coordinate Transitions of Care for High-Risk Discharges
- Flag high-risk discharges needing post-acute follow-up.
- Track referral and care coordination workflows.
- Document patient outreach and handoff details.
- Monitor readmission risks and escalate complex cases.
Decrease in Discharge Tracking & Care Coordination
↓ 50–60%
Follow-ups Completed per Shift
↑ 2x
Time Saved in Discharge Follow-up Processing
90 min → <10 min
Streamline Scheduling and Prior Authorizations
- Verify insurance eligibility and coverage.
- Pre-populate and submit prior authorization requests.
- Schedule or reschedule appointments based on risk or gaps.
- Track pre-auth and referral status across payers.
Time Spent on Eligibility &
Prior Auths
↓ 70–80%
Scheduling and Pre-Auth Turnaround
2–3× faster
Days Spent on Prior Authorization
2 wks → <24 hrs
Automate Quality Data Capture and Close Care Gaps
- Aggregate quality metrics across departments and systems.
- Identify open care gaps and missing documentation.
- Auto-generate and validate measure reports (HEDIS, MIPS, STAR).
- Share insights and dashboards for leadership and audit prep.
Time Spent on Audit Prep and Quality Reporting
↓ 50–60%
Measures Validated & Submitted
↑ 30–40%
Time Spent on Quality Report Generation
2 hr → <10 min
One Assistant, Endless Impact
Across every persona, Merlin connects the dots, linking clinical, administrative, and operational tasks in one continuous workflow.
