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Smarter Healthcare
That Moves in Real Time

Easy Access. Better Decisions. Even Better Outcomes.
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Meet Merlin

Universal AI Assistant for the
Entire Care Continuum

Role-based AI that powers access, clinical workflows, and
coordination across every care setting.
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Why Merlin Matters

Healthcare doesn’t need more tools. It needs care that keeps moving.

Merlin manages the work between visits, tasks, and teams - so patients get scheduled sooner and move through care without delays.
Merlin’s Skills

Delivering Measurable Impact Across Every Role in Your Practice

Built on a seamless platform, Merlin learns once and applies everywhere acting as a single AI employee whose skills transfer across workflows.
Maintain recent insurance information
Support patients in preferred languages
Explain and resolve billing questions
Match patients to right visit type
Guide initial visits and next steps
Adapt when patient needs change
Navigate Rx affordability
Onboard patient intake
Capture complete patient data
Capture feedback and surface gaps
Support flexible payment options
Communicate empathetically across channels
Recover canceled appointment slots
Sync current patient demographics
Sync patient context across interactions
Manage appointments end to end
Secure sharing of patient information
Monitor ongoing med adherence
Handle refills and Rx requests
Track authorization requirements
Adapt when patient needs change
Capture complete patient data
Match patients to right visit type
Communicate empathetically across channels
Onboard patient intake
Support flexible payment options
Sync patient context across interactions
Secure sharing of patient information
Maintain recent insurance information
Track authorization requirements
Guide initial visits and next steps
Capture feedback and surface gaps
Manage appointments end to end
Handle refills and Rx requests
Sync current patient demographics
Navigate Rx affordability
Support patients in preferred languages
Monitor ongoing med adherence
Recover canceled appointment slots
Explain and resolve billing questions
Onboard patient intake
Secure sharing of patient information
Track authorization requirements
Communicate empathetically across channels
Maintain recent insurance information
Capture feedback and surface gaps
Handle refills and Rx requests
Support patients in preferred languages
Explain and resolve billing questions
Match patients to right visit type
Manage appointments end to end
Capture complete patient data
Sync current patient demographics
Support flexible payment options
Recover canceled appointment slots
Guide initial visits and next steps
Navigate Rx affordability
Adapt when patient needs change
Sync patient context across interactions
Monitor ongoing med adherence
Manage appointments end to end
Sync patient context across interactions
Navigate Rx affordability
Adapt when patient needs change
Capture complete patient data
Monitor ongoing med adherence
Sync current patient demographics
Handle refills and Rx requests
Match patients to right visit type
Secure sharing of patient information
Guide initial visits and next steps
Explain and resolve billing questions
Support patients in preferred languages
Track authorization requirements
Onboard patient intake
Maintain recent insurance information
Capture feedback and surface gaps
Support flexible payment options
Communicate empathetically across channels
Recover canceled appointment slots
Merlin’s Capabilities

Supporting Patients
at Every Stage of Care

Merlin deploys role-based AI assistants across the care journey, advancing patients, closing loops, and reducing coordination work.
Patient Navigator
A value-based care enablement platform streams clinical documents and data from leading EHRs to support risk stratification, performance tracking, and care and automated care-gap detection.
Care Coordinator
Orchestrates cross-team workflows by tracking next steps, closing care gaps, and routing tasks to the right role at the right time. 



Fully aligned with clinical and operational systems, it replaces manual status checks and message chasing with real-time progression.
Practice Navigator
Keeps the daily schedule, patient flow, and front-office operations running at full utilization by managing changes, confirmations, and intake automatically. 



Embedded within practice systems, it reduces idle slots, call volume, and manual queue management.
Quality & Risk Analyst
Continuously monitors documentation, measures, and patient activity to surface quality risks and compliance gaps as they emerge. 



Instead of retrospective reporting, it enables proactive intervention directly within existing reporting and EHR workflows.
Nurse
Supports clinical teams by preparing patient context, coordinating follow-ups, managing refill and education workflows, and tracking adherence tasks. 



Operating alongside the care team, it removes administrative friction so nurses can stay focused on clinical care.
Platform Overview

Built On One Seamless Operating Platform

Connecting data, intelligence, and automation into a system of action you can trust.
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Out-of-the-box integrations to any EHR or EMR with the most comprehensive connector ecosystem in the market

Explore FHIR Resource Catalog
EHR-Native AI Assistant

Works Inside the Systems
Your Teams Already Use

Merlin operates directly within leading EHR platforms, supporting care teams without requiring new software, new workflows, or complex integrations.
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Expand Access Without
Increasing your Workforce

Support every step of the care journey with AI 
that supports the operational work behind it.
Talk to UsLearn more