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Easy Access. Better Decisions. Even Better Outcomes.
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Universal AI Assistant for the Entire Care Continuum
Why Merlin Matters

Healthcare’s Most Valuable Resource
isn’t Technology, it’s Time

Merlin takes on repetitive, time-consuming workflows that slow teams down. Merlin drives productivity gains that translate directly into lower costs, faster care, and more capacity for patients and members.
Key Solutions

One AI Assistant
for the Entire Care Continuum

 Merlin applies its skills to the workflows that matter most giving back time, reducing cost, and moving patients and members forward without delay.
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Scheduling
Optimize scheduling across the continuum, matching staff, space, and appointments to real-time demand
Care Coordination
Guide patients through care, benefits, and billing to reduce no-shows
by 30%.
Risk & Quality Analytics
Automate quality reporting and compliance to improve accuracy of HEDIS measure  by 30% and slash audit prep time in half.
Prior Authorization
Automate prior authorizations to slash turnaround times from 14 days to under 24 hours.
Patient Navigation
Save providers hours each week, cutting administrative noise so they stay present with patients
Merlin’s Skills

Merlin’s Skills Span
Every Corner of Care

Built on a seamless platform, Merlin learns once and applies everywhere acting as a single AI employee whose skills transfer across workflows.
Navigate Rx affordability
Communicate empathetically across channels
Match patients to right visit type
Guide initial visits and next steps
Monitor ongoing med adherence
Support flexible payment options
Onboard patient intake
Manage appointments end to end
Support patients in preferred languages
Handle refills and Rx requests
Capture complete patient data
Secure sharing of patient information
Sync patient context across interactions
Capture feedback and surface gaps
Adapt when patient needs change
Explain and resolve billing questions
Recover canceled appointment slots
Sync current patient demographics
Maintain recent insurance information
Track authorization requirements
Adapt when patient needs change
Navigate Rx affordability
Capture feedback and surface gaps
Support flexible payment options
Match patients to right visit type
Sync current patient demographics
Secure sharing of patient information
Maintain recent insurance information
Recover canceled appointment slots
Track authorization requirements
Guide initial visits and next steps
Explain and resolve billing questions
Manage appointments end to end
Support patients in preferred languages
Onboard patient intake
Capture complete patient data
Communicate empathetically across channels
Handle refills and Rx requests
Sync patient context across interactions
Monitor ongoing med adherence
Secure sharing of patient information
Sync patient context across interactions
Match patients to right visit type
Support patients in preferred languages
Adapt when patient needs change
Capture complete patient data
Maintain recent insurance information
Explain and resolve billing questions
Handle refills and Rx requests
Onboard patient intake
Recover canceled appointment slots
Communicate empathetically across channels
Capture feedback and surface gaps
Monitor ongoing med adherence
Guide initial visits and next steps
Support flexible payment options
Manage appointments end to end
Sync current patient demographics
Track authorization requirements
Navigate Rx affordability
Explain and resolve billing questions
Monitor ongoing med adherence
Track authorization requirements
Manage appointments end to end
Maintain recent insurance information
Navigate Rx affordability
Match patients to right visit type
Guide initial visits and next steps
Support patients in preferred languages
Handle refills and Rx requests
Capture complete patient data
Support flexible payment options
Onboard patient intake
Sync current patient demographics
Adapt when patient needs change
Communicate empathetically across channels
Sync patient context across interactions
Secure sharing of patient information
Capture feedback and surface gaps
Recover canceled appointment slots
Platform Overview

Built On One
Seamless Operating Platform

Connecting data, intelligence, and automation into
a system of action you can trust.
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Leverage the Systems
You Already Use

Out-of-the-box connectivity to major EHRs, payer systems, and data sources to deliver value on day one, not year three.
Explore FHIR Resource Catalog
The Future of Healthcare Productivity Has a Name
Purpose-built to save time, reduce costs, and help healthcare teams focus on what matters most.
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